Between 21:30 on September 23 and 03:50 on September 24, Mexico City (03:30–09:50 UTC on September 24), SPEI payouts to bank accounts and the payout balance were unavailable for 6 hours 20 minutes: most balance queries and new payout submissions failed because requests to the SPEI payout network were returning errors. Service returned to normal at 03:50. Deposits, card payments, checkout and the rest of the API were not affected. If you still have a payout from that window without a final status, write to support@tonder.io. This incident was recorded retroactively on September 29; the status page launched on September 28.